Membangun Keterampilan Front Office Unggul untuk Karier Siswa SMK Perkantoran dan Perhotelan di Industri Perhotelan

https://doi.org/10.37295/jpdw.v6i2.620

Authors

  • Akgis Cahya Ningtias Program Studi Ilmu Administrasi Bisnis, Universitas Lampung
  • Mediya Destalia Program Studi Ilmu Administrasi Bisnis, Universitas Lampung
  • Feny Saptani Program Studi Ilmu Administrasi Bisnis, Universitas Lampung
  • Hani Damayanti Program Studi Ilmu Administrasi Bisnis, Universitas Lampung
  • Nola Dwi Istiqomah Program Studi Ilmu Administrasi Bisnis, Universitas Lampung

Keywords

Front Office Industri Hotel Perkantoran Perhotelan

Abstract

Tujuan dari kegiatan yang ingin dicapai adalah untuk meningkatkan serta membekali para siswa dengan berbagai macam aspek- aspek keterampilan yang dibutuhkan pada bagian front office dalam industri perhotelan. Guna membangun karier ketika memasuki dunia kerja. Metode yang digunakan adalah ceramah dan diskusi dengan peserta adalah para siswa SMK jurusan perkantoran dan perhotelan. Dimulai dengan pengenalan keterampilan mengenai front office dan penyampaian materi pelatihan/sosialisasi, dilanjutkan dengan simulasi atau latihan dalam praktik kemampuan serta keterampilan front office dan tanya jawab/diskusi. Dengan diadakannya pelatihan ini, diharapkan dapat memberikan pemahaman dan pengetahuan mengenai keterampilan yang dibutuhkan di front office bagi siswa perkantoran maupun perhotelan sebagai bekal ketika memasuki dunia kerja di industry perhotelan.

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References

Agusnawar. (2002). Pengantar Operasional Kantor Depan Hotel. Jakarta: PT Perca.

Irwanto, & Guswiani, W. (2019). Efektivitas Penggunaan Video Pembelajaran dalam Meningkatkan Motivasi dan Hasil Belajar Siswa dalam Pembelajaran Front Office di Kelas XI Akomodasi Perhotelan SMKN 3 Garut. LITERASI (Jurnal Ilmu Pendidikan), 10(2), 77. https://doi.org/10.21927/literasi.2019.10(2).77-91

Rosyid, N. (2017). Pengaruh Pelayanan Front Office Staff terhadap Keluhan Tamu di Pandanaran Hotel Semarang. Prosiding Unisbank, 327.

Haryandini, Y. N. W. & Widhiastuti, N. L. P. S. (2022). Peranan Front Desk Agent dalam Penanganan Keluhan Tamu pada Hotel Swiss- Belinn Legian. Journal of Tourism and Interdiciplinary Studies, 2(1), 27–33. https://doi.org/10.51713/jotis.v2i1.66.

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Published

2025-09-30

How to Cite

Ningtias, A. C., Destalia, M., Saptani, F., Damayanti, H., & Istiqomah, N. D. (2025). Membangun Keterampilan Front Office Unggul untuk Karier Siswa SMK Perkantoran dan Perhotelan di Industri Perhotelan. Jurnal Pengabdian Dharma Wacana, 6(2), 220–226. https://doi.org/10.37295/jpdw.v6i2.620

Issue

Vol. 6 No. 2 (2025): Jurnal Pengabdian Dharma Wacana

Section

Articles

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Copyright (c) 2025 Akgis Cahya Ningtias, Mediya Destalia, Feny Saptani, Hani Damayanti, Nola Dwi Istiqomah

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